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How to Bully a Debt Collector

Debt Collectors lie. Period. They will tell you anything and everything to get you to give them money. Follow these tips, and you can make them do what you want them to do.

Although every state has different laws and rights regarding Consumer Debt, Collection Agencies have very few rights when collecting yours. However, since debt collectors want to create a sense of urgency for you to pay your debts and pay them quickly, they will often make up lies in order to “scare you” into paying. Thanks to the FTC's Fair Debt Collection Practices Act designed to "eliminate abusive, deceptive and unfair collection practices,” collection agencies have fewer rights in their debt collection procedures. So, here are some of the truths behind the debt collectors' lies, and advice on how to bully them into taking what they can get.

LIE # 1: “We are going to take you to court and sue you for everything you own.”

THE TRUTH: A debt collector cannot take a consumer to court unless they are located in the same state you are. This is the rule for the majority of states, and you can find out your exact rights at your local District Attorney's office.

BE THE BULLY: When a debt collector threatens to sue you, don't be intimidated. They want you to pay them NOW, but you need to remember to do what's best for you. Whether or not they can take you to court, you want to be assured that they do have your debt by calling the original debt company first. If they do have your debt, ask the new debt collectors “How much will they settle for?” Don't offer an amount; let them throw out the numbers first. They will try to get you to make monthly payments for the full amount, but if you tell them you want to pay them off, they will give you a settlement amount as low as 30% of what you owe and you will be paid off forever within three to four months.

LIE # 2: “We will keep calling you until you pay off our debt.”

THE TRUTH: A Creditor CANNOT call you if you inform them that you only wished to be contacted by mail. Depending on the state, continued debt collection calls would give you a case against them IF you have made it clear you only wish to be contacted by mail. If you don't wish to speak with them regarding your account, simply send them a “Cease and Desist” letter thereby creating documented proof (handy evidence if you ever do sue them).

BE THE BULLY: When a debt collector calls, if you are not ready to negotiate with them, demand that they stop calling you and hang up. More often then not, they called from a computer that randomly telephones their clients. By hanging up, they will not be able to call you back to chew you out for your actions.

LIE # 3: “We will call your boss and get you fired if you do not pay off this debt immediately.” Or, “We will have your boss garnish your wages if you do not pay off the debt now.”

THE TRUTH: A Creditor cannot call your workplace and talk to your boss, and they cannot garnish your wages without a court order. Again, harassment gives you the right to sue them, especially if you get in trouble for their phone calls.

BE THE BULLY: They should not have your phone number, but if they get it and they call you at work, tell them to remove that phone number immediately and order them to only contact you by mail. Hang up on them whenever they call, and then let your boss what is going on. This way, your boss will know that you are not encouraging the collection agency's irritating actions.

LIE # 4: “We will repossess everything you own until you pay us off.”

THE TRUTH: Credit card debt is unsecured debt. This means that you have not guaranteed payment to them and they cannot try to repossess any of your possessions. However, homes and cars can be repossessed as these are secured loans and you did guarantee that you would pay the items off when you signed the paperwork. In the case of secured credit cards, you deposit money into a bank account equal to your credit line, and if you do not pay, they get to keep that money to pay off your debt. Other then that, the only time they can collect is if they have taken you to court and won…but that's a different matter.

BE THE BULLY: When debt collectors call you looking for payment, you can ask them not to contact you by phone. While home loan lenders and car lenders do need to have a phone number when you have an open account, you can direct them to your home instead of your cell phone. If and when they do call, tell them when you expect to have the money for the payment, and be firm that you will make the payment at a later date. They will try to wheedle the money out of you then, and only allow them to take a payment that you can afford. Remember, you have the power and repossession is a last resort for them.

LIE # 5: “We will ruin your credit forever.”

THE TRUTH: No one but you can ruin your credit “forever.” Even with identity theft, there are steps you can take to protect your good credit. Any negatives that a debt collector puts on your account is only there for approximately seven years from the date it was first reported. After seven years, it will drop off and your credit score will go up.

BE THE BULLY: Don't even deal with them. If they are telling you this, they are lying to you and they will continue to lie to you. Tell them to “put it in writing” and get off the phone with them as soon as possible.

LIE # 6: “We cannot send you a letter verifying this conversation.”

THE TRUTH: Every business has printers and faxes and emails these days. When a collector says they cannot send you a letter verifying whatever they are telling you, they are lying to you so that they can get their own way.

BE THE BULLY: Continue to insist on receiving a letter verifying your payment agreement, or whatever promises they are making you. If they tell you they cannot, tell them you will not pay them until you receive it. Insist that they at least email it to you (as email provides a digital signature and timestamp), or that they fax it to you if they have a fax. If they do manage to talk you into paying, let them know that you will cancel the check if you do not receive that letter. Otherwise, they will take your money and screw you over.

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Comments (50)
#1 by louie jerome, Jan 31, 2008
Interesting article for anyone in US. The laws here is UK are slightly different but we do have them to restrict unfair debt collection tactics.
#2 by REDHEDDAD, Jan 31, 2008
WHY NOT JUST PAY YOUR BILLS LIKE MOST OF THE WORLD. SHEEESH
#3 by ??, Jan 31, 2008
Why should someone have to bully you for you to pay the money that you PROMISED you would pay them in the first place.....??? Meh
#4 by Erica Barton, Jan 31, 2008
Thank you Louie for the nice comment.

For Redheddad and ??, I write these articles for people who hit hard times, not for people with perfect credit. I write them so those who are being harassed by lying debt collectors can know what their rights are and know how to deal with them. Your comments are not constructive...they are just rude and holier-then-thou. Please just keep them to yourself instead of trying to make yourself feel good by bringing others down.
#5 by Arbit Hero, Jan 31, 2008
Nice read..
I got to know many of my rights.. I never knew that a company cannot call you if you ask them to mail you.

Thanks
#6 by A Citizen, Jan 31, 2008
WHY NOT JUST PAY YOUR BILLS LIKE MOST OF THE WORLD. SHEEESH

Why should someone have to bully you for you to pay the money that you PROMISED you would pay them in the first place.....???

The real number of people who intend to defraud a credit issuing agent is far lower than our cynical and often compassionless general public might otherwise believe. In an economy as dangerously on the brink as the US economy is, it isn\'t hard to imagine being laid off without notice. It\'s happened to me 5 times in 15 years.

Catastrophic illness is another scenario that might lead to not being able to meet a payment obligation. A friend of mine related to me a few days a back a story about being hounded by collectors trying to get her sister to pay a debt. The debt was a hospital fee and her sister was a twelve year old girl (at the time) and in a coma.

I have little sympathy for a guy who makes 20K and racks up 20K in debt on a home theater, spinners, and a bunch of useless BS, but those guys are not the majority of victims. Most are families who are choosing between food, medicine, and a $300 Visa bill. Visa, I believe, can wait.

Some collectors operate ethically, but many do not, and when a debt gets to collection it means that something went wrong in the system and the creditor failed to work with the debtor properly. Unethical collectors are predators who make profit on misery, and are in my opinion, lower on the chain than telemarketers and drug dealers.

And lets not forget, we live in a culture that preaches consumerism. Never mind the advertising world that hammers on every one of us to buy, buy, and then buy, and the pressure that creates. Just two days ago, a Republican (no judgment, he just happened to be Republican) Representative said on the House floor that he supported passing Bush\'s economic stimulus package without delay so that citizens could \"do their duty of being good consumers\" as if saving money and spending responsibly were somehow unpatriotic. So we hammer home this Milton Friedman philosophy of conspicuous consumption, and then condemn people for doing exactly that.

So maybe, just to be compassionate humans, we could just step back and consider all the reasons people get into debt troubles, and together, support solutions to solve the problem rather than just taking the easy way out and blaming victims.
#7 by Jennifer, Jan 31, 2008
GREAT article! I have detested debt collectors since I was a little girl. At that time, my mom was a single parent of two, working a full time retail job and going to college, trying to make ends meet... as much as she tried, some bills just went bust. She was at school one day and a collector called. My mother had always told us that if someone called and it wasn't her, to tell them she was in the bathtub. I did just that, and this "wonderful gentleman" told me to get her out of the tub or he would come over himself to talk to her. I hung up, in tears, scared to death this man was going to come over and do horrible things.

Since then I've dealt with my own collectors once or twice, and each and every one has been bullying, no matter how much I try to help. I'm going to keep this info, for later reference... but I hope never to have to need it again!
#8 by the master of them all, Jan 31, 2008
we have one or two but never have any problem in fact if I wanted a £1.000 pounds they would give it me because they know i will pay it back when ever. it\'s only your limits you got to watch and you can enjoy it. it\'s allot of money when you look at it. the same with shopping some people spend £60-80 where I can get the same for £27 init. no difference from a Rat in London he\'s got the hilton and the ritz for there food where others further away have to live for scraps in gardens. see where my wisdom comes in. it\'s where you go. Al Derby.
#9 by Erica T. Barton, Jan 31, 2008
To Arbit Hero, A Citizen, Jennifer and the master of them all...thank you for posting your comments and stories here. I am so tired of seeing people criticize these articles. Articles like this always get thousands of hits within hours of me posting them...which means there is a need for this information. More then 5 million people got laid off from corporate jobs in the last couple years...stuff happens and it is my mission to break down the lies out there and give people hope when they hit hard times. Your comments are compassionate and thoughtful, and remind me exactly why I write on these topics. Thank you.
#10 by Tom Farrell, Feb 1, 2008
You should definitely check your state's specific laws and find out what additional rights your state may grant you, and what additional requirements your state may place on debt collectors.

I recently had a problem with a debt collector attempting to collect a debt from me which I did not (and do not) believe to be real. I found out that my state requires all debt collectors to be registered, licensed, and regulated, and that it's illegal for an out-of-state collector to attempt to collect in my state without a license from my state. I obtained from the regulatory agency a description of how to dispute the debt and what the requirements of the collector were afterward. I disputed it, and the collector failed to follow the rules, but demanded that I pay up. I told them they'd failed to follow the rules and as such had forfeited the alleged debt, and that under the rules this also meant that they were never to contact me about it again. They contacted me again to tell me that I didn't understand the rules, and to pay up. I filed a formal complaint with the regulatory agency, asking that they bar the debt collector from ever contacting me again and revoke their license to collect debts in my state. A few weeks later I received a letter from the regulatory agency stating that the collector had "voluntarily" agreed to never contact me again.

My state provides a whole bunch of other rights for the citizen and restrictions for the debt collector. Yours may too.
#11 by cheryl, Feb 1, 2008
WHY NOT JUST PAY YOUR BILLS LIKE MOST OF THE WORLD. SHEEESH

Why should someone have to bully you for you to pay the money that you PROMISED you would pay them in the first place.....??? Meh

Some people have no concept of the real world. One could hope that they never have a catastrophic illness strike their family or that the main breadwinner in their house never loses his/her job. Most people don\'t contract with the intention of reneging on the bargain and the advice given here is wonderful. Thanks.
#12 by b. radley, Feb 1, 2008
erika,
wonderful article!!! recent grads are another group who often find themselves in financial catastrophes. i also like how you stuck it to ??? and redhedad. loved it. thanks.
#13 by ranfuchs, Feb 1, 2008
of course they lie. It is not illigal, and it is cheaper than anything else they can do
#14 by james, Feb 1, 2008
a lot of people working for these credit companies are just college drop-outs without any real concerns about you (even though when you signed up for the credit card, you had a different impression). they really irritate me sometimes. however, some are older and tell you about your options. it's rare, but there's still a few decent ones.
#15 by Teresa, Feb 1, 2008
Fact is, debt collectors buy your debt for pennies on the dollar. They pressure you so they make a profit...sometimes a huge profit.

I found that telling them not to call was just dust in the wind. I had to change my home phone number twice in one month. That stopped the calls.

I actually had one debt collector tell me that I was a child and that I wasn't a good mother. It is unbelievable what they will say to you. Another debt collector never told me that they were a debt collection company. They threw all these legal terms around and had me thinking they were a law firm. It finally dawned on me what they were and I when I confronted them..they said: "So?" That was illegal. They must be upfront and honest with you...but they aren't. They also asked me if I was employed and when I said yes, they said they will go that route. I said to not call my employer and they said: "why not?" Talk about harassment.
#16 by Erica T. Barton, Feb 2, 2008
Wow, I did not expect to see so many responses when I got on this morning. Thank you all for your comments. I am so glad that people are willing to share their personal horror stories. Thank you...thank you...thank you. I think by speaking up, you give others courage to face these problems instead of filing bankruptcy.
#17 by Mike Paahana, Feb 2, 2008
just get another card and use the new 1 to pay the old 1
#18 by Samuel Z Jones, Feb 2, 2008
Bully the debt collector... Right on! In the UK we call them 'bailiffs' and I personally think they're the scum of the Earth. Why do I think this? Because no working person should make a living bleeding others dry to enrich 'The Man', and if that makes me a Leftie then I'm proud of it.

My favourite line is to tell them that I own nothing and the apartment isn't mine; if they try to enter after that, it's trespass and you're legally entitled to defend your home by force.

People shouldn't feel ashamed when the bailiff calls; these companies, as James said above, buy your debts on the cheap just to make a quick profit; it's a sick industry that thrives on people's misunderstangin of the nature of money (since we moved off the Gold Standard, all money is effectively debt). Whatever moral obligation you had vanished when your original creditor washed their hands of you and sold the debt.

Also, Mike Paahana, your suggestion is financial suicide.

#19 by louie jerome, Feb 4, 2008
#18 Bailiffs and debt collectors are not the same thing in UK. Bailiffs are sent on a court order to collect, but debt collectors just collect debts as a business and will often say anything to get the money. Anyone in UK who wants information on the laws regarding this should visit Consumer Action Group on the web.
#20 by IcyCucky, Feb 4, 2008
Wonderful and informative article, Erica..This is really useful to know.
#21 by QUESTIONS, Feb 4, 2008
How can you find out if a debt collection law firm is in fact licensed/bonded to collect in your state??
thanks
#22 by QUESTIONS, Feb 4, 2008
Also, does the debt collection law firm itself have to be licensed/bonded as a "collection agency" to collect in your state or can the individual (the lawyer who owns the firm) be individually licensed to collect in your state?
Or rather, even if the firm itself is not licensed/bonded can an INDIVIDUAL ATTORNEY from another state file a law suit against you?

I searched my state's "Division of Professional Regulation Look-up" online database (I searched under collection agencies). The debt collection law firm in question does not appear to be licensed here, as a collection agency that is. So I'm wondering: if a debt collection law firm needs to be licensed as a collection agency, or does the law firm have to be liscensed etc.???
thanks

thanks
#23 by QUESTIONS , Feb 4, 2008
PS. I have reason to believe that the debt collection law firm that I refer to, in posts #21 & 22, is a Junk Debt Buyer.

Also, I've found out that in my state debt collectors need to have a $25,000 bond to collect in my state. How do I find out if they are bonded here?
thanks again
#24 by Erica T Barton, Feb 4, 2008
To Begin with, Although some may criticize Mike Paahaana's suggestion of getting a new card to pay off the other card...this is not necessarily a bad idea. Not only can you get a 0% Balance Transfer Fee, which will save you money, but getting a new card can actually raise your credit score. However, if you are dealing with debt collectors, you probably won't qualify for a new card.

For Samuel Z Jones, you are right about collectors buying your debt for pennies on the dollar. They are actually calling and trying to make a profit off of you.

Louie, thank you for the info. I'm sure many will find it useful.

Thank you for the compliment, IcyCucky.
#25 by Erica T Barton, Feb 4, 2008
For QUESTIONS: I cannot answer all of your questions since I do not know what state you are in. Every state has different laws, but they usually have very similar practices. If you want to know about a business in your state, you can go to the Secretary of State website for your state and look up the business name. You can also check with the Better Business Bureau to see what may have happened with that company previously. Dunn and Bradstreet is another company that keeps track of a business's credit history. These are three great resources that can help you find information about your collectors.

If you want to know the exact rights that a debt collector has in your state, check out your local DA's office. You can walk in and they will give you as much free advice as you want. They will probably also tell you how to find information about your collector...including if they are bonded.

As far as being a junk debt buyer, that shouldn't matter. If they own your debt, they own your debt. However, after seven years, the debt is usually written off as uncollectable and the collection companies will drop their claim from your credit report. My suggestion is check your Credit Report and call the original creditor if you want to know if they own your debt or not. Then, consider settling with them. This can save you thousands and get collectors off your back forever in regards to that debt.

Good luck.
#26 by QUESTIONS, Feb 6, 2008
thank you Erica,
I'm in IL and the junk debt buyer firm is in another state...

Is the DA's office the SAME thing as the State's Attorney's office??


thanks again
#27 by Erica T Barton, Feb 6, 2008
DA stands for District Attorney. I don't believe it is the same as a State's Attorney, but since I do not live in Illinois, I am probably wrong about this. I would just recommend that you head to your nearest courthouse and ask where you can get free legal advice for suing someone. The information desk will direct you to the correct office.

Good luck.
#28 by Judy Sheldon, Feb 11, 2008
I remember leaving New York with my four children, and moving back to my home state of Michigan. I had a newborn, no driver's license, had just had surgery, and needed to find a job immediately to support my children. The debt collectors would have me in tears. Starting over while walking away from a destroyed marriage is not easy. For those who think "sheeesh, just pay your bills" they need to be more understanding.

Wonderful article, Erica. I would not wish my experience on anyone. I did pay my bills, but there was a lot of sacrificing, and many of those bills belonged to my ex, who currently owes me over $26,000 in child support.
#29 by Daniel, Feb 20, 2008
My problem was the same as the guy that had the 12 year old sister in a coma only it was me in the coma. They was trying to collect the debt before I even came out of the coma. When I came out of the coma because it was a exotic virus that had put me into the coma, the hospital gave me a one time charity pay off that took care of all the bills. But because the radioligy department was in such a rush to collect and turned it over to a debt collector they didnt get paied. I don't owe them that money but I get harassed for it every day.
Debt collectors are all jerks the world would be better off without them. Or at the very least I pray every night that they end up with some virus like I had and lose everything. Oh and if you tell them to stop calling most the time they will try to say they cant do that because you have opened a form of communication with them, thats just another of there lies make sure to recored the conversations if you can.
#30 by andrea, Mar 3, 2008
I have a debt collector calling me on a credit card account Im still getting bills in the mail for and still paying on. I called the credit card company and they said there is nothing on my account that shows why the debt collector is calling me. I told the debt collector to stop calling but they call right back.
#31 by ET Barton, Mar 3, 2008
Andrea, It sounds like this might be a scam. Check your credit reports and see if they are listed. If they are not, screw em. Get their address and send them a "Cease and Desist" letter, which an attorney can help you with if you need it. You may also want to consider changing your phone number if they continue to harass you, although what I like to do for unwanted callers is to turn my fax machine on during the day and let the collectors talk to the ear-piercing beep.
#32 by Nancy, Mar 21, 2008
What if you send them a letter and they say it is not valid for the reason you do not have the account number since they never sent you an account number in the first place? Just keep make a lot of phone calls to your home and work? Also my employer has reduced my work hours to next to nothing due to the phone calls and the collector keeps calling anyone and everyone in my workplace - and getting personal information about me from other employees - who shouldn't be giving my personal information to anyone anyway. Therefore I have been forced to look for a different job.
#33 by Sheila J, Mar 28, 2008
I owed a company $2000.00. Paid $1800.00 then the debt was sold to a collection agency. As I was unable to keep up with the payments due to job loss. This information was explained and it did not seem to matter because the debt was sold again to another agency with increased fees. It\'s been 6 months and I am being contacted by yet another agency requesting that I pay $1000.00 for a debt owed. This one debt was reported on my credit report by the first creditor. It has also been reported on my creit report by every other debt collector since. I have 6 reports on my credit report for the orginal debt, plus the increases by the others. Instead of owing $200.00 I owe thousands to 5 creditors. What can I do about the negative remarks on my credit reports? I have disputed the charges on my credit report, but the collectors are reporting the charges valid and this bad debt is showing up 6x by 5 different collection agencies. What to do after the debt is paid to clear up the negative remarks and improve my credit score?
#34 by Laura C, Apr 10, 2008
To those that said just pay your bills; sometimes it is not that easy. As a consumer who for 15 yrs had very good credit and paid on time and now have a score under 411....I can say do not judge until you have lived every scenario the rest of have lived. Due to a medical injury that caused me to be out of work for a long time I fell behind on my bills. It was either feed my child or pay the credit cards. So forgive me if I chose not to pay them.
#35 by Independent Trucker, May 18, 2008
We are in the situation of debt collectors calling and the situation is out of our hands. Last year we were doing great and all was being paid as promised. Just these past six months have been hell. Try running three big rig trucks using 200 gallons each day/each truck at $4.57 per gallon... One year ago no one would of thought something so tragic could happen. I invoiced out 6k this week... now that looks okay : But after fuel of 3k that doesnt leave much (got to pay drivers, buy tires, etc.).
I have some unsecured debt and only two of those creditors will take no situation to mind; and the harrassing begins and continues. Because I have fallen behind, no payments will be taken; only the full balance. Where others are seeing our credit history and realizing there is a sudden problem; these are the creditors who are working with us and have compassion. I can only do with what I have. My first priority is my home, second is food and third is my sons medication he desperately needs. Weve conserved extremely; during the winter, we have torn down part of our barn using the wood to keep fire in the woodstove; not mentioning other scrimping we have done.
I have signed up with businesses that actually buy my invoices from me just so I can keep cash flow; but this company takes 5%. This upcoming week my trucks will not run only because this last week was slow and one truck had mechanical problems.... I dont have fuel money.
I had to deadhead a truck empty from Reno, Nv to our home which was extremely costly. Trucks on the road are now using $90.00 for every 100 miles they travel... yet when Monday comes, the fuel will probably go up again. This not only hits the truckers but all of you too. When we cant run our trucks, pay our bills, we (all in general) will be forced to shut down. Then there comes the stores, food, all commodities, etc. that they will have to up their prices because they cant find some trucker to deliver their product for them. And who is going to pay for all of that? Everyone some time or another....and, unfortunately, many may be sitting in our position with those debt collectors who do not care to work out any sort of program until we are all back on our feet.
I have never been in this situation and dont know how to deal with it. I have told my creditors over and over that I am not, in any way, trying to evade my obligations... and that I just need time to work things out. I offer payments but that is no option with them and they tell me you will just have to put up with the calls. One creditor (not knowing who they were calling for) harrassed me so badly that I am taking them to court for their illegal tactics. They even went against my attorney (who is not charging me a dime/but will take the majority of the settlement).
I could go on and on regarding this subject because its in my home beginning at 08:01 am up to 8:59 pm. I just installed a call program that just answers my unwanted programmed numbers for me. Believe me, this is not a situation self-inflicted; I blame it totally on one little item: the price of fuel.
One Independent Trucker... warming the planet... one load at a time
#36 by J. Edwards, Jul 12, 2008
My employer was called by creditors and it ended up losing my job and since i live in a right to work state is there anything that i can do to the creditor and if there is where would be a good place to start?
#37 by T Adams, Jul 16, 2008
I have been contacted by a collector a few days ago. I finally got a letter today with the actual debt. I intend on paying this debt. What they said they would settle for is pretty good. I am trying to get the money together to pay them. Can I send them a letter to dispute to debt to buy me more time? Is that legal even though I have talked to them on the phone? This is a new one for me, I have never had to deal with them before.
#38 by ET Barton, Aug 6, 2008
To those people who said their credit has been ruined by creditors, there are many easy ways to fix this. Just look for my article "Raise Your Credit Score in 30 Days." This will give you the step by step instructions needed to bring that score up.

To those who are getting phone calls at work, explain to your employer that you have never authorized personal calls, and that anyone working there has your permission to say you do not work there anymore. Use a nickname at work, and have your clients and friends call asking for you by nickname. This way, you will be able to keep the annoying calls to a minimum...or none at all.

Lastly, keep the faith. Depending on your state, many of these companies have no right to collect in as little as 2 to 3 years. The negatives will also drop off your report automatically in 6 to 8 years (unless you file bankruptcy, and then your stuck with it on your report for as much as 15 years). NEVER ADMIT TO OWING MONEY, or it starts the amount all over again. And if they are not on your credit report, they are probably scammers.
#39 by Me again..., Aug 13, 2008
Wow... I was right! The last 3 comments were deleted because they didn't conform to the authors view. Ha! That should tell you something right there. There is NO open forum here people!!! Only a one sided bash-fest (as I stated in my comment that was deleted) An OPEN FORUM website will e posted soon where ANY and ALL comments and view points will be welcome. We'll make sure to provide a link to those of you who wish to share your experience as well as ask questions and have them honestly answered. Yes I am a manager of a collection agency and have been in the collection field for over 10 years. And I have to say that what Ms. Barton wants everyone to believe is very different than the way the majorities of collectors/collection agencies are, as is very clear by her continual deletion of postings that make her views look bad. By reading what she has written, she obviously doesn't know the law and the strict guidelines that collectors and agencies have to follow. Again, a link will be posted soon to any and all that want to share their experiences or ask questions and get a REAL answer.
#40 by VB, Aug 14, 2008
Leave the article up, Erica!

Coming from a person who has never once had a debt collector call and has paid ALL bills on time (and believe me, I had some pretty big ones after college) I want to remind everyone that many people facing bills and bankruptcies are in the situation over MEDICAL BILLS. It\'s something that can happen to any of us (even those of us who are \"well\" insured) and I would never judge anyone in that situation. What a nightmare that would be.

As for Me Again, it\'s a free internet, go post whatever you want, wherever you want. Leave Erica alone. If she wasn\'t speaking truth, you wouldn\'t be so (obviously) het up about it. The end.
#41 by Me again, Aug 14, 2008
For VB, the reason that I was \"het up about it\" is because every time someone posted a commet that Erica didn\'t like or didn\'t agree with, she deleted the posting. Aren\'t we all entitled to our opinion? I thought this was an open forum where people could have a discussion as to how to deal with handling debts and debt collectors? I have had 3 of my postings deleted because I was offering advice rather than bashing collection agencies. Erica can pull the article if she wishes or leave it and let people have a discussion on how to best take care of their creditors. But I think she is only interested in one thing and thats how to teach people how to try to get out of paying their debts entirely. What about people who want to take care of their debts but just don\'t know where to start due to massive debt? What about people that want to buy a house someday and don\'t want things sitting on their credit for 7 to 10 years? Her advice is file bankruptcy??? Maybe if you never want any of the benefits that good credit can give! It\'s ignorant to think that if you hang up on a debt collector that your debt will just miracuously go away. Not to mention the fact that it\'s costs ALL OF US more money in the long run. The price of goods and services will just continue to rise to make up for the non paying debtors of the world. Ignoring your debts do not fix any of your debt problems, only add to them. You can be sued. Your wages can be garnished. Not to mention the interest that can be continually added to alot of different types of debts. Think about it, what good is her way of thinking going to do anyone? Bullying a debt collector might make you feel good at the time, but it doesn\'t solve anything. Not all debt collectors are \"evil\" and many will be more than willing to work with you to help you set up affordable payment plans and/or settlements on outstanding debts as well as possibly keep deliquent accounts OFF your credit entirely because you are willing to try and make payments to take care of them. Go ahead and delete your artice if you with Erica, or let people have a TWO sided conversation on how to responsibly deal with their debt and what they can do about it.
#42 by One who knows, Aug 14, 2008
If this in fact is a free internet for the posting of opinions and advice then why would my original post listed below be deleted. All it contained was fact based on law and known practices from a source in the field. If you would like to learn more please see my article "Collection Education".

First off I will define my position by stating that I am in fact a debt collector and even beyond that a manager in my office as well as responsible for the training of newly hired employees. I can assure you that the numerous and extensive guidelines set forth to dictate how we conduct our business are explained and adhered to without exception. I do not deny that there are collectors and agencies that carry out less than ethical practices, however they are fewer and farther between than most people realize since we as a population have a tendency to overlook the mundane majority in light of the occasional extreme.

A factor that I would like to introduce is the overall service to the public that debt collectors provide. There are many examples recorded of consumers complaining about the higher cost of various products and services including healthcare which my company specializes in and how this impacts the American income and economy. These increases are not randomly decided on as a way for providers to pad their pockets but more in response to the growing number of credit and medical bills that go unpaid. Without the service provided by debt collectors these situations would run out of control to the point that no credit would be granted and qualified medical services would become non-existent.

I have read the comments and responses in regard to this and several other similar articles and do empathize with various plights that have been spelled out. I also experience many people who say "put yourself in my shoes" which seems to be the staple response of many people I talk to. I challenge you to consider this viewpoint from the provider's side of the fence. Imagine what your reaction would be if after having provided your services to your employer for the prescribed pay period you received an envelope with no check but instead a slip of paper promising your payment some time later. This is exactly the same thing as when debts aren't paid. Wouldn't you hope there would be a service available to assist you in recovering your unpaid salary?

Finally in closing I offer a word of advice in dealing with collectors. We operate for the function of getting what is due already by a previous agreement and promise to pay that in most cases is the consumer who has failed to uphold that agreement. These collectors are people just like you working for an income by providing a service yet suffer much more rudeness, disrespect and harassment than anyone really knows. All of these accounts of bad collectors that i have read here and on other sites equal than 1 days worth of rude callers for one single collector and yet the majority of the time they will respond with polite professionalism. The next time that phone rings and it is a collector more than likely they will listen to you if you will listen to them and give them basic respect.

Just in case any of you are wondering I am not a college drop out, I have a B.A. in Psychology followed by 11 years as a counselor in various settings dealing with various populations.

#43 by VB, Aug 14, 2008
I don\'t know squat about debt collecting and I really couldn\'t care less. My point is simply this: If I start a blog today that\'s called \"The Earth Is Actually Flat and Gravity Doesn\'t Exist\" where I wax poetically on my topic, who the hell are you to come along and argue with me? IT\"S MY BLOG. I can put whatever I want on it. Can you post that you think I\'m wrong? Sure. Can I delete it? Yes! Why? Cause it\'s MINE. If you want to go write the \"Earth is Round and Gravity Rocks\" blog, go write it, get a million hits! Have fun. Coming back here and fighting with Erica on her blog is like arguing over politics or religion: a waste of time. She\'s posted what she wants here. People can choose to read it or ignore it. You can do the same, SOMEWHERE ELSE. The end (again).
#44 by One who knows, Aug 14, 2008
First off I would like to say that I am not "Me Again". I would also like to point out the fact that none of the comments I posted were a personal attack towards anyone but instead just offered the opportunity to give straight answers from someone in the filed of collections which was stated from the beginning. Anything directed toward the author of this article was merely the question why my comments had been deleted when all I was trying to do was offer some explanation and understanding.
As far as revealing who I am my name is listed with my article "Collection Education" to offer answers based on law and established practices. As far as staking my reputation on it I really don't have to since everything will be based on verifiable information.
My aim is not to "fight" with anyone over an opinion but to merely provide facts to those who wish to ask about collection practices.
And yes anything posted to the article will remain regardless of what is said.
#45 by Me again, Aug 15, 2008
Ok VB, so as long as people agree with what she says then it\'s ok to leave a comment? But if not, then we can\'t? Ok, I get it now. I see how it works.... yeah that makes alot of sense. NOT! You yourself said the internet is a free place to post what you want but then contradict yourself by saying \"not here.\" Why have a article that lets you leave comments if you don\'t want people to give you their feedback and/or opinions??? Seems very one sided and obviously thats the way Ms. Barton wants it. Thats fine but not a very constructive or benefitial stand to take. What about readers who want 2 sides? Sorry people, can\'t happen here. I wonder if the \"B\" in VB stands for Barton??? I will stop posting now because obviously common sense and knowledgeable answers are not wanted here. Atleast not by the author. You want help with answers in dealing with your debt or how to responsibly deal with a debt collector then this is not the article to be on. Have a great day.
#46 by ET Barton, Aug 17, 2008
For anyone who would like "verification" of the points I claim in this article, check out the following two books:

"Debt Cures" by Kevin Trudeau (excellent book about getting out of debt...well worth the $30 price tag.)

"Repair Your Own Credit and Deal with Debt" by Brette McWorter Sember, Attorney at Law (probably only available through the internet now since this book is older...this was the book that got me started on dealing with debt collectors.)

For anyone who is wondering what my credentials are, I've dealt with debt collectors for almost ten years now. These tips have helped me deal with collectors assertively. These tips are possible, and it hurts no one to try it.
#47 by Sheila, Aug 19, 2008
I agree with the author on the fact that I hate getting collection calls. I have dealt with a few rude collectors in the past and admit that I have hung up on them in past but I have to say that the last one I had to deal with a few months ago was actually very polite. He let me set up monthly payment to pay my bill and in turn agreed to keep it off my credit report. I dont think that would have been the case if I had been a bully or hung up on him. I think that he would have just put it on my credit right then if I had done that. so I agree that talking to a collector and trying to get them to work with you would be the smartest thing to do to avoid further problems down the road. Who wants to wait 7 years for something to come off your credit just so you can have the satisfaction of hanging up on them.

As far as the comment that states that collectors are probably "scammers" if the account is not on your credit report is not accurate. I work for a doctor's office and we turn unpaid bills over to a collection agency but we do not allow the agency to report them on patient's credit. So just because it's not listed on their credit doesn't mean the bill is a hoax. I also know that it's not true that debt collectors can't continue to collect a bill after 2-3 years because the statute of limitations is longer than that. I don't know much about collections laws but I would suggest anyone that has questions about it to research the laws in their state rather than taking advice from someone who has only "dealt" with collectors for 10 years. That doesn't make someone an expert. I deal with patients everyday at work, but that doesn't make me a doctor.

No offense to the author, but the irony here is just hilarious. I think its funny that someone writing an article on how to be a bully a collector is getting so upset when the shoe is on the other foot, and by a collector no less! Lighten up a little. People are entitled to say what they want so theres no reason to get so upset when they have a different view than you do especially if they have some knowledge and background in the collection field.

Sheila P.
#48 by L Palmer aka One who knows, Aug 21, 2008
Just to offer realistic perspective and factors to consider when dealing with debt collectors. One major distinction to make is what type of collector are you dealing with since 1st party collectors and business collectors are not bound by the FDCPA. Only 3rd party collectors have to follow those federal guidelines. As far as the state laws they do vary and are to be followed by 3rd party agencies. Also in regard to the statute of limitations, this pertains to the amount of time legal action may be taken however the debt still exists and is collectable after the time has passed.
Many are generalizing about debt collectors and collections. There are many different types of collections and collectors with different sets of guidelines they do or do not have to follow which is why I encourage everyone to research the information and determine what the actual situation is. Again I\'m not excusing anything that happens which goes against the guidelines and in fact hope that any violators are held accountable but to grossly error in generalizing without knowing all the facts and details will create a larger problem.
Yes when a collector calls they are trying to get your money that is owed for services or product that has already been received and now needs to be paid for. When these debts go unpaid it causes the price for that service or product to go up for everyone else. Also if you consider that most of us work for a company that provides a service or product to consumers how long would you be getting paid or even have a job if everyone adopted the strategy of not owing up to their own bills. We all know how tough the times are and are willing to work with consumers to get these accounts resolved. Just remember that it is a compromise where you may not get exactly what you want but could at least negotiate something that is workable on both ends.
Apathy for how things like this can effect all of us is how problems start in the economy as a whole. You do have rights as a consumer when you owe a debt being handled by a 3rd party agency, just make sure of who you are dealing with and why.
#49 by Fred, Aug 29, 2008
There are some inaccuracies in this article. The truth is that depending on the state you live in if a debt collection company does get a judgement they can repossess your furniture, especially in Alabama, and the Sheriff will do the repossession. Collectors are like salesmen in that they get paid commission and bonuses. There are good ones and bad ones. I was a bill collector for 20 years and in that time ended up helping many people get back on track. I got post cards from people who initially cussed me out thanking me for helping them. There are some debtors too who are just plain credit criminals, although I think that many debtors get into the situation they are in by over spending and procrastination. There are those who really have lost a job and can't make ends meet and the best thing for those is to go bk route sometimes.

Advice: If you get a "problem collector" ask to speak to a manager, and make sure that the "manager" is just not some buddy sitting next to them, if they refuse, don't bother making threats, simply hang up and call back, and continue to do that until a manager is on the phone. Collectos don't like getting numerous calls if there is no money in it for them. Again these people are like sales people, they are only trying to make a living just like you and me and some are good and some are bad. But keep in mind like sales people they lie and will say almost anything to get you to pay your bill, so they can make their bonus at month end.
#50 by Fred again, Aug 29, 2008
One very important qualification is that anyone who is dealing with a passed due bill and a collector really needs to check the laws that pertain to that particular state. One comment was correct that an in-house collectors are not governed by the same laws as a third party collector who is governed by the FDCPA (Federal Debt Collections and Practices Act). There are always state laws to regulate in-house collectors as in California we have the Rosenthal Act which is almost identical to the FDCPA, which basically says that you cannot receive phone calls prior to 8.00 a.m. or past 9.00 p.m and that collectors can only make one call per day until the debtor advises the collector and agency to stop calling and to put everything in writing. Also one thing that the article did not mention is that they can call your employer and verify your place of employment and if you are in the military they can and will call your CO and disclose the debt. With child support there are really no laws protecting dead beats who don't pay child support, since child support is not considered a "debt" but an "obligation" so collectors can call as many times as they want and there are no laws against third party disclosure when it comes to past due child support, they can even tell your neigbors and your employer if you are behind on child support.
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