Gomestic > Personal Finance

Dealing with Junk Debt Collection Agencies: Knowing Your Rights

Helping you settle, verify, and eliminate debt.

This is the craziest thing we do. When we get a junk debt collector call from some company we make a choice right then.

  1. We give them our credit card number, check account, or debit card if we have it.
  2. We tell them our sob story and that we can make monthly payments and get talked into a verbal agreement. (They usually call from a 1 party consent state) * Party consent means they can record a conversation as long as their voice is on it (1 of the parties being recorded).
  3. We tell them that we are not paying for one reason or another, we answer all there questions and now they have more information than they did before they called.

I'm going to teach you some things that will save you $1,000's of dollars. Lets begin.

Lets deal with junk debt collection agencies. When you get a junk debt collection agency call this means that an original creditor (some credit card company or medical bill) has sold your debt to them and has written it off as a loss. Therefore the original company gets there tax break from the bill and they're done with it. They sold the debt for 6 or 7 cent on the $1. Lets stop and do the math. Ex. You owed B-Bank $1,000 ($1,000* (7%) = $70). When they call you are they saying you owe $70? Obviously not, they want the $1,000 you owed B Bank. Lets use a even simpler example.

Lets say Robert owes Jason $500. Months go by without payback of the money Jason is getting tired of calling Robert and wasting his time after all Jason is loaded with money anyway. Then Michael comes along and says hey Jason, I'll give you $20 and you let me get the $500 from Robert. Jason says "sure, I'm tired of trying to contact him anyway."

This the first collection agency. The second one pays about 2-3 cents on the $1 and after that they pay one cent or less! I'm sure your ready for the tips now.
These options are not necessarily separate, you may end up doing them all, but the 1st is recommended to be first. This should be the only call.

Scenerio: You are called by a collection agency about a debt, here is how your conversation should go;

You: Hello

Collection: Can I speak with U.O. Meee?

You: Speaking

Collection Call: This is Payme Nou and I'm calling about the debt you owe "The Man"

You: I don't know what your talking about (even if you do), Please don't call me anymore and Hang up.

Collection calling back: You really need to handle this matter or I will recommend that they file against you.

You: Please don't call me anymore and hang up.

After the call you should receive a letter stating the same information. Here are your options

Option 1 (Always Start With this Following the Conversation)

  • Make reference to the letter you received and attach it to your letter.
  • You should dispute the debt, request that they validate the debt. In writing
  • Request they provide you with documentation that they are authorized to collect the debt in your state of residence.
  • Request they show you how they calculated what they say you owe.
  • Request they prove that the statue of limitations has not expired.
  • You will also reiterate that they should not call you at home, work, or cellular.
  • Your letter should also state that once accurate documentation is received you require at least 30 days to look it over and that collection efforts should cease and desist (no more letters and calls). I never sign my letters, I've heard of collection agencies copying signatures on fake documents.
  • Send this letter certified mail, save a copy for yourself along with the certified receipt.

Option 2 (If You Just Wanna Pay It)

  • Even if you just want to pay it, you should make sure that your paying the right company, therefore option 1 should still be used partially.
  • Keep in mind that you don't owe them, the company you may or may not owe has already got a tax break.
  • Keeping in mind the information about collection agencies, your first offer should be 25% or less depending on if this is the first, second or third collection agency to "own" the account. The more time that has past, the more likely they are looking to settle.
  • Never seem to eager remember if this is $1,000 debt, they only paid about $70, so if you offer them 25% ($250 in this example) They still almost quadruple there investment.
  • Your offer letter should contain the following and should be written like a contract (because it is a contract); see my sample agreement to compromise debt
      o A statement that certifies the company is legally authorized to collect the debt.
      o Statement saying what the full amount of collection is and another statement saying that they agree to accept of _25% or less__ as full payment on the debt.
      o That they also agree not to take further action on the alleged debt.
      o Upon receipt of the money ordercashier's check (never use your bank), they will remove any information they may have placed on your credit report(s)
      o At statement saying that if they don't remove from credit report, it is estimated that it will cause $10,000 in damages.
      o This Agreement shal be binding to the benefit of the parties, successors, and assignees.
      o Lastly have a statement that says if payment isn't received by a certain date, that it becomes void. (This means they have to send it back with signatures in time enough before the date).
      o Add signature lines and that's it. I usually print 2 copies and number them and require blue ink signatures on both.

Option 3 (Cease and Desist)

  • This letter pretty much says I don't deal with Collection Agencies, only original creditors.
  • I request that you CEASE and DESIST in your efforts to collect above referenced account (attach orig. letter). It is my personal policy not to deal with collection agencies. You are instructed to cease collection or face legal sanctions under applicable Law.

Things to Remember

  1. You are not refusing to pay, you are asking for proof that you owe them.
  2. Never talk on the phone to a collection agency. You should only have one conversation with them. Tell them not to call you anymore and hang up. All your communications should be in writing and certified mail. This protects you from crook agencies who deny verbal agreements if you don't have proof.
  3. Keep copies of all letters sent and received, never seem to eager to settle(if you choose that option).
  4. If you plan to pay it, never use your personal account, get a money order or cashier's check.
  5. Validate the debt and verify that they have the legal right to collect it in the state you live in.
  6. Before you send any money get your agreement in writing.
  7. Make sure your agreement includes your credit rating. On your credit report "Paid after collection" is just as bad as not paid at all (score wise)
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Comments (12)
#1 by Phil, Aug 1, 2008
I'm gonna try this out. I hope I'm not to late. I've just been hanging up on them for about a month. The letter said I had 30 days to respond
#2 by James, Aug 16, 2008
what do I do if they keep calling? Can I sue?
#3 by A collector, Aug 22, 2008
Well I hope this guy doesn't owe any of you any money because I doubt you'll ever see it.....

I would highly suggest anyone to check the laws in THEIR state before taking the author's advice. He/she obviously has very limited knowledge in the collection field and collection laws (as well as how to spell THEIR in the correct context.) What he/she has failed to mention in this quite humorous yet morally sad article is not only can unpaid debts be placed on your credit report as a delinquent account, but also by ignoring your debt entirely, you can be sued and have your wages garnished as well as be responsible for interest accrued on the debt, attorney's fees and court costs regardless of whether you tell them to "cease and desist" THEIR efforts on trying to collect.

Usually people with this type of outlook, who write these types of articles are destined to be "apartment renters" forever. Always skimming by and always skipping out on THEIR responsibilities. Which means the rest of us will have to pay the price in the long run with higher costs of goods/services due to the non payers of the world. Anyone who ever wishes to own a home or a car (and not pay outrageous interest due to a lousy credit score) or have a credit card or ever have any financial freedom I would highly recommend that you choose a different course of action. Many collectors will work out an agreeable payment arrangement with you as well as keep the debt off your credit report as long as you're making the agreed monthly payments.

It's not only about common sense, but about responsibility. I don't see either in the advice here.
#4 by Jones, Aug 27, 2008
I see the authors point as well as the spelling problem. I can see his silly point. when I read it, it does seem like a way to skip out on debt that is owed, but it seems like he only focuses on debt that is sold to another company (not in house collections). As with most articles I read here, I take with a grain of salt. That would like going to Vegas and bet all your money on one game!
#5 by worked for me, Aug 27, 2008
I can see that the author is trying to point out a loop hole. of course debt collectors aren't going to like that. Anyway I recieved letters from 2 companys on the same debt and didn't know which one to pay. more and more I researched and decided to dispute. All I'm saying is use the law the same way they do. Here is what my letter said (long into short)

I’m writing in response to your letter (copy attached). Be advised that this is not a refusal to pay. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.
•Explain and show me how you calculated what you say I owe;
•Prove the Statute of Limitations has not expired on this alleged debt.

Note the point, I didn't refuse to pay, I requested that either of the 2 could provide me with proof. Neither of them could. 4 months after no response, I recieved a letter from the Hospital that the debt was forgiven 5 months prior.
#6 by L Palmer, Aug 27, 2008
Jones, worked for me

I can see what both of you are saying in your comments about the loopholes that exist and applaud you for seeing that working with the collection agencies is benificial in resolving the issues. The laws are set to make sure your rights are protected and set forth the protocol for acheiving resolution depending on the situation. Verification of the debt is a reasonable request if you truly don't remember what the debt is for but not to use as a stall tactic to keep from paying what you owe. Especially in situations where the debt isn't purchased and that information has to be obtained from the original creditor you need to have patience and allow the system to complete its process. Remember that these creditors have been patient in waiting for payment.
#7 by stuck with debt, Sep 1, 2008
I was stuck with a furniture debt that my ex left me with. I refused to pay her half. It is on both of out credit. I provided the company with proof that I paid more than my half, but not sure what I need to do to get this off of my report. Although when I apply for credit I bring my proof and explain the situation, I'm not sure if this item will be a problem when my report is needed for a job.
#8 by stuck with debt, Sep 1, 2008
L Palmer. What kind of advice do you have in my case?
#9 by for L Palmer, Sep 1, 2008
What I gathered from the article, why should anyone pay a 3rd party what they owe someone else? Also why should you pay a 3rd party interest they add when you have no contract with the 3rd party? L Palmer, you just sound like someone trying to continue to earn a living as a Junk Debt collector.
#10 by L Palmer, Sep 2, 2008
stuck with debt,
Given the circumstances of your situation there really isn't a lot than you can do unless the divorce decree states what the responsibilty of each party is. When you jointly obtain debt you are both responsible for the entire amount and it really is not the responsibilty of the creditor or collection agency to sort it all out and enforce a divorce decree. My suggestion would be to make arrangements for the balance and then take your ex to court with the proof of payment and decree explaining her responsibilty in the debt. You will also want to check if you are in a community property state and see what the specific state laws are regarding the responsibilities of joint debt. Another factor to consider is who has physical posession of the furniture.
#11 by L Palmer, Sep 2, 2008
for L Palmer,
\"What I gathered from the article, why should anyone pay a 3rd party what they owe someone else? Also why should you pay a 3rd party interest they add when you have no contract with the 3rd party?\"

Many will make the claim that the contract or agreement they signed was with the original creditor and not the collection agency which in a sense is true becuase the collection agency\'s name probably isn\'t listed on that paperwork. There is a part of that agreement though that states the right of the creditor to utilize feasible measures in recovering the debt in the event of non payment. That is the part of the signed contract granting the creditor the right and option to use a collection agency which is why a 3rd party handling the account should be paid. In the event that the collector has purchased the debt then you actually do owe that agency. Any interest and/or collection charges added onto the balance are dependant upon the agreement between the creditor and collection agency. To give example as to why these charges would be added if you were to sue someone would you charge them for the court costs and attorney fees or make them pay for it? The principle is the same in that some places will add the collection costs as your responsibilty.

\"L Palmer, you just sound like someone trying to continue to earn a living as a Junk Debt collector.\"

As I have stated before I do work for a 3rd party collection agency that specializes in healthcare accounts. Many agencies like the one I work for do not purchase the debt but instead work on behalf of our clients to resolve the accounts. Yes I am someone promoting money to be paid to collectors, however not for my own gain but more for the simple facts that the money is owed for goods/services already provided and to help the consumer economy. When these bills go unpaid the rest of us end up covering the loss by paying higher costs for our goods/services. Also if you walk out of a store with items without paying for them you are stealing, why should unpaid credit accounts be considered any different?
#12 by solomon weiss, Nov 15, 2008
I just wanted to say "HI:)"
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